Canvas - Studio Encoding Error

This is an option to try for trouble shooting encoding errors when trying to upload videos to Canvas Studio

1 - If you see the encoding error when you are uploading, select Record a screen capture.

Screen Capture

2 - This will record a NEW video. The length does not matter, keep it a few seconds. You are just recording this to access the previous recording if it exist.

3 - The Screen Recorder dialog box will appear. Look for the "Back to Recordings" option at the top. Select it.

4 - The first video that you attempted to upload might be here. If you see it, select it.

5 - Name it and try uploading it again from here.

Resource Video

Keywords:Canvas, Studio, errors, trouble shooting   Doc ID:111664
Owner:Shawn F.Group:Chippewa Valley Technical College
Created:2021-06-14 15:38 CDTUpdated:2022-03-30 11:55 CDT
Sites:Chippewa Valley Technical College
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