Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies

This document explains how to clear the cache and cookies in Internet Explorer 9, 10 and 11.

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....

    NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

    Tools, Safety, Delete browsing history...

  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

    Uncheck Preserve Favorites website data; Check both Temporary Internet Files and Cookies; > Delete

  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

    Confirmation

Further Troubleshooting

The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications such as WiscMail require a more thorough procedure. If you are still having issues, try to steps below.

  • Note: The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for IE10 or lower.

  1. Close out of Internet Options. Click on Tools and select Developer Tools.

    Tools > Developer Tools

  2. In the Developer Tools window, click on Cache and select Clear Browser Cache...

    Cache > Clear Browser Cache...

  3. Click Yes to confirm the clearing of the browser cache.

    Yes button

See Also:



Keywords:internet explorer 9 ie ie9 clear clearing remove removing cache cookies reset ie10 10 ie11 11 Fix Fixing   Doc ID:15141
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2010-09-26 18:00 CSTUpdated:2019-02-05 15:24 CST
Sites:Adelphi University Demo, Chippewa Valley Technical College, DoIT Help Desk, DoIT Tech Store, Ivy Tech Community College Demo, Katy ISD Demo, Michigan State University Demo, NDSU Information Technology Division, Southern Illinois University Edwardsville, Southwest Wisconsin Technical College, The Master's University DEMO, University of Illinois at Chicago College of Pharmacy DEMO, University of Illinois at Chicago Sandbox KB, University of Illinois Engineering IT, University of Illinois School of Chemical Sciences, University of Illinois System, University of Illinois Technology Services, University of Maryland Engineering IT, University of the South Pacific, UW Green Bay, UW Green Bay - Test, UW Stout, UW System Administration DLE, Washington State University, Washington State University - Vancouver, Western Illinois University DEMO
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