How do I Create an IT Incident?

  1. From MyCVTC, click any of the HELP icons.
  2. SubmitIncident01.png

  3. Click Submit an Incident.
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  5. Enter your CVTC username and password, click Log In.
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  7. Click New Incident.
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  9. Click IT Department, if prompted.
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  11. Enter a Title, Description, Phone Number, Campus, and Room Number. The incident automatically defaults to Single Person and Not Urgent. You may change these if they apply to you. Click Save.
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  13. After you hit Save, you will see an overview of your incident. If you forgot any information, you can simply add more comments and click Save when done. This will immediately update your incident.
  14. SubmitIncident07.png

Keywords:CVTC incident submit create open issue request ticket issue GTA go to assist hot to submit help desk   Doc ID:50029
Owner:Jessica C.Group:Chippewa Valley Technical College
Created:2015-04-06 12:29 CDTUpdated:2018-01-05 14:17 CDT
Sites:Chippewa Valley Technical College
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