IT Student Worker Expectations

Student Workers are an important part in the day-to-day operations of the college and instrumental in helping CVTC remain an affordable option for our community. To ensure we’re all on the same mission and supporting the strategic goals and core values of the college, it is important that some expectations for student workers be outlined. Some portions of this article have been augmented with content obtained from the Society for Human Resource Management (SHRM). https://www.shrm.org

This policy should be read in addition to the CVTC Employee Handbook.


Why this policy exists
While some work conduct may seem intuitive to one person, it may not be to all, or may not align with expectations for a given place of work. The intent of this policy is to outline our expectations and remove as many opportunities for assumptions or confusion as possible. This policy also serves as part of the framework used to determine if a student worker will be asked to return for another semester as a part of our team.


Scope
This applies to all student workers in the IT department that are not full-time employees of CVTC.


Policy

Communication
The expected communication chain is as follows. Denise Rogge (drogge5@cvtc.edu / 715-852-1388) and Jessica Clarkson (jclarkson@cvtc.edu / 715-831-7232) are your primary contacts within the department. If both Denise and Jessica are inaccessible, you should email desktopservices@cvtc.edu, but also call the phone queue (715-830-5555) and communicate with one of the full-time Technicians on-duty. Email is preferred over voicemail as there are many scenarios where a voicemail cannot be accessed in as timely a fashion.


Attendance
Punctual and regular attendance is an essential responsibility of each employee at CVTC. Any tardiness or absence causes problems for fellow employees and supervisors. When an employee is absent, others must perform the work, which diminishes the smooth functioning of CVTC. Employees are expected to report to work as scheduled, on time and prepared to start work. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences, from scheduled hours, are disruptive and must be avoided. The purpose of this policy is to promote the efficient operation of the company and minimize unscheduled absences. Any employee who fails to report to work without notification to his or her supervisor for three days or more will be considered to have voluntarily terminated his or her employment relationship.


Absence
An “Absence” is defined as the failure of an employee to report for work when the employee is scheduled to work.


Sufficient Notice
Sufficient notice must be given to the supervisor. Sufficient notice is:

  1. For a scheduled absence of one scheduled shift or more, employees must give notice of one week (seven days).
  2. For an unplanned absence, the employee must notify his or her supervisor within 30 minutes after the beginning of the shift, and during an employee’s shift, the employee must notify his or her supervisor prior to leaving the premises.
  3. An employee’s supervisor must approve any exceptions to this provision or any conflicts in scheduling.

Tardiness
Employees are expected to report to work on time. If employees cannot report to work as scheduled, they should notify their supervisor no later than 30 minutes after their regular starting time. This notification does not excuse the tardiness but notifies the supervisor that a schedule change may be necessary.


Unplanned Absences/Late Arrivals
We understand that life happens from time to time so we will allow 4 unplanned absences or late arrivals per semester. Exceeding the allowed amount of unplanned absences or late arrivals will result in corrective actions up to and including immediate termination.


Abandonment of Post
This includes leaving to get food, taking a personal phone call, smoking a cigarette, chatting with a friend. If you need to leave your post for any reason, ask permission first. If you are leaving your post, your status in Microsoft Teams should be updated with your whereabouts.


Work Attire
All CVTC employees are expected to represent the college in a professional and businesslike manner. You are welcomed to wear business casual attire to your shift similar to that of the full-time college employees, but it is not required. The rule “If you have to ask if it’s appropriate, you probably shouldn’t wear it to work.” applies here. You need to be prepared to lift and move objects up to 50 pounds and may be required to bend, lift, stoop, climb a ladder or step-stool, or crawl under desks as a part of your work here. If you are not dressed appropriately for work, or are not well groomed, or have an offensive odor (including strong perfume/cologne), you may be asked to leave and could be subject to applicable attendance policy items as a result. The following are inappropriate to wear to your scheduled shift:

  • Shorts, or Jeans with excessive rips, tears, and fraying
  • Sweatpants or exercise wear
  • Sandals, thongs, flip flops, open-toe shoes
  • Shirts with potentially offensive images or writing
  • Clothing exposing excessive skin

Homework
Homework is not an allowed activity in the IT area. If you have homework to complete, it should be completed in another location. If you are present in the IT area, it is assumed that you are here for a scheduled shift or another work-related matter.


Personal Devices
Personal devices (digital or analog) should be stowed away during your scheduled shift. If you have a personal matter needing your attention, you should ask to be excused for a break.


Orderly Workspace
All workspaces other than those assigned to full-time employees are shared spaces and are not any particular person’s domain. Our area receives a large amount of traffic from all areas of the college, and the space must be kept neat. The only items that should typically be at or on a desk should be those required to perform your work duties. Examples would include a notepad and writing utensils. When you complete your shift, you need to ensure that your workspace is left at least as clean as when you arrived.


Work Location
If you are the only student worker on duty, you will be located at the front window. While covering the window, you are still expected to remain “Available” in the queue. An exception would be if you are actively working with a customer at the window. If you are assigned a project away from a desk, you are expected to be “Available” in the queue and keep your wireless phone within easy reach so you can take calls.


Work Tasks
There is always something to do in our department. Refer to the student worker task list in Basecamp for the current list of available approved tasks. If you are unsure about how to complete a listed task, ask for clarification. Tasks will be marked with a priority level – 1, 2, 3. A task with a priority level of 1 should be completed before one classified as a 2 or 3. If you have completed all the tasks on the list, ask what to do next.


Visitors
Visits by classmates, friends, or family members should be kept to a minimum. Visitors are not permitted beyond the walk-up area without approval from a supervisor at least one day in advance.


Entertainment
Watching movies, web videos, and gaming is prohibited while in the IT area. If you are instructed to watch an instructional video by management, only one earpiece should be used unless instructed otherwise so that you can remain attentive for customer walk-ups or phone calls.  Listening to music is allowed as long as it is not creating disruption and you can perform your assigned duties.


Key Card/Key Usage
Keys are not to be loaned or traded. Lost keys/key cards are to be reported to a supervisor immediately. Keys are to be returned at the end of your shift. Labs may not be entered using keys except for performing work functions. Misuse of keys may result in immediate termination.


Service Desk Case Management
You are expected to monitor the service desk web queue for incoming cases, and assist with addressing them as best you can. It’s not expected that you know the solution to every problem, but you should be striving to learn more every day.


Email & Work Related Communications
As a student worker for the IT Department, your CVTC email account isn't to be used for work-related communication outside the IT department. Communications with customers related to your duties within the department are to be conducted on designated College phones and within our IT Service Management (aka ticketing or incident management) system.





Keywords:cvtc student worker work study workstudy expectation expectations policy communication attendance work attire homework personal devices workspace tasks   Doc ID:59882
Owner:Jessica C.Group:Chippewa Valley Technical College
Created:2016-01-19 17:34 CSTUpdated:2021-12-20 09:52 CST
Sites:Chippewa Valley Technical College
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